Contact Customer Service

How to Contact Amazon Customer Service

If you placed your order on Amazon and need assistance with billing, delivery tracking, damaged shipments, or account-level issues, Amazon’s Customer Service team handles order fulfillment and support directly.

Method 1: Via Web Browser (Desktop / Mobile Web)

Log in to Amazon

Go to amazon.com/contact-us (or visit Amazon.com and click Customer Service in the top navigation menu).
Select Your Order

Click on A delivery, order or return and choose the order containing our product.
Select Your Issue

Choose the issue that best matches your problem (e.g., Problem with an item, Where's my stuff?, or Returns & refunds).
Access Live Support
- If the automated troubleshooting does not resolve your issue, click I need more help.
- Choose your preferred contact method:
  - Start chatting now: Opens an immediate live chat window with Amazon support.
  - Request a call now: Enter your phone number, and an Amazon representative will call you back within minutes.

Method 2: Via the Amazon Mobile App

Open the App

Open the Amazon app on your smartphone or tablet and ensure you are signed in.
Open the Customer Service Menu

Tap the Menu icon (three horizontal lines ☰) in the bottom navigation bar, scroll down, and tap Customer Service.
Choose the Relevant Order

Tap the item you need assistance with under your recent purchases.
Request an Agent
- Select the issue prompt that matches your situation.
- Tap I need more help at the bottom of the screen.
- Tap Chat with us to message an agent or Call me now to receive an immediate callback.

Helpful Details to Have Ready

Order ID: Have your 17-digit Amazon Order Number ready (formatted like 123-1234567-1234567), which can be found in your order confirmation email or under Returns & Orders.
Product Inquiries: For questions regarding product setup, usage tips, or troubleshooting that Amazon cannot answer directly, you can also reach us via the Contact Seller button on your Amazon order page.